Refund policy

Last updated: 14.02.2026

Thank you for shopping with Pet Lifestyle Club.
We want you to be completely satisfied with your purchase. Please review our refund and return policy below.

🔄 Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, in original condition, and in original packaging

  • Proof of purchase is required

To start a return, please contact us at:
petlifestyleclub@gmail.com
Returns sent without prior approval may not be accepted.

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days, depending on your payment provider

Shipping fees (if applicable) are non-refundable.

❌ Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as final sale

  • Used or damaged items (not caused by us)

  • Items returned after the 30-day window

📦 Damaged or Incorrect Items

If you received:

  • a damaged item

  • a defective product

  • the wrong item

Please contact us within 7 days of delivery with clear photos or videos.
We will offer a replacement or a full refund, at no additional cost.

⏳ Order Cancellations

Orders can be canceled within 12 hours of placement.

Once processing has begun, cancellations may not be possible.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

  • the item is defective

  • the item was incorrect

We recommend using a trackable shipping service.
We are not responsible for lost return shipments.

🕒 Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company or payment provider

  • Then contact your bank

If you’ve done all of this and still haven’t received your refund, please contact us.

⚠️ Chargebacks & Disputes

We encourage customers to contact our support team before filing a chargeback.

Most issues can be resolved quickly through direct communication.

📩 Contact Us

For any questions regarding returns or refunds, contact us at:
petlifestyleclub@gmail.com