Shipping policy

Last updated: 14.02.2026

Thank you for shopping with Pet Lifestyle Club.
Below you’ll find all the information regarding our shipping process, delivery times, and related policies.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has been processed, you will receive a notification with tracking information.

🚚 Shipping Times

United States

  • Estimated delivery time: 7–15 business days

Europe

  • Estimated delivery time: 8–18 business days

Delivery times are estimates and may vary depending on location, carrier performance, customs processing, and external factors beyond our control.

🌍 Shipping Coverage

We currently ship to:

  • United States, Canada

  • Most European countries

If your country is not supported at checkout, delivery is not available to that location at this time.

💲 Shipping Costs

Shipping costs are calculated at checkout and will be clearly displayed before payment is completed.

Occasionally, we may offer free shipping promotions, which will be clearly stated on the product page or during checkout.

🔍 Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update after shipment.

🧾 Customs, Duties & Taxes

For international orders, customs duties, VAT, or import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the item price or shipping cost unless explicitly stated.

⚠️ Delays & Exceptions

We are not responsible for delays caused by:

  • Customs inspections

  • Carrier delays

  • Incorrect or incomplete shipping addresses

  • Force majeure events (weather, strikes, pandemics, etc.)

If your order is significantly delayed, please contact us and we will assist you.

📭 Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error, contact us immediately after placing your order.

📦 Lost or Stolen Packages

If a package is marked as delivered but not received:

  • Please check with neighbors or your local carrier first

  • Then contact our support team for assistance

We will work with you to find the best possible resolution.

📞 Contact Us

If you have any questions about shipping, please contact us at:
petlifestyleclub@gmail.com